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Fusion Stemware Limited Warranty

 

Fusion Stemware Wine Glasses - The Worlds most break resistant glasses

 

10-Year Limited Warranty

In the unlikely event your Wine Enthusiast Fusion Glass or Decanter breaks. 
We'll replace it FREE, even up to 10 years after purchase!
Enjoy unprecedented glassware protection guaranteed by America's #1 source for wine essentials — Wine Enthusiast.

*Conditions apply. See details below.

How do I replace my broken Fusion Product? Simply call the Fusion Hotline at 800.648.6058.
A friendly Customer Care Representative will assist you with your claim.

 

*LIMITED WARRANTY

Wine Enthusiast Company is providing a limited glassware warranty policy ("Policy") to the original purchaser ("Purchaser") of glassware for a period of 10 years from the date of delivery (calculated at five days after the date of shipment) of the glassware to the Purchaser. This Policy covers Fusion, Fusion Classic and Fusion Infinity Stemware glassware product lines manufactured for Wine Enthusiast Company and sold carrying both the Fusion and Wine Enthusiast brands. This Policy solely covers damage (including breakage) to the glassware caused by a defect in the manufacturing of the glassware during normal use, which does not include, among other things, subjecting the glassware to high temperatures, pressure, or impact. This Policy does not cover damage caused by any other means, including but not limited to damage caused by intentional breakage. In the event that the original glass design (shape, size, color) is discontinued, Wine Enthusiast will replace the glass with a glass of equivalent or greater value.

In order to claim a defect in glassware, the Purchaser is required to call 800.648.6058 to make a claim. Purchasers making a claim, including but not limited to those making multiple claims, may be required to mail evidence of the breakage to Wine Enthusiast Company for testing. All such mailing must be made in accordance with all applicable United States Postal Service laws, regulations, and policies or other applicable courier policies.In the event Purchaser wants to replace a Personalized Fusion glassware product, Wine Enthusiast will replace the product with a non-personalized glassware product, of equivalent or greater value. Purchaser is responsible for the shipping and handling charges incurred in mailing replacement glassware to the Purchaser. The cost of shipping and handling is $7.95 per glass or decanter. Wine Enthusiast will mail to the Purchaser replacement glassware within two weeks of receipt of a complete and approved claim.

This Policy applies to Fusion glassware purchased on or after July 1, 2008. The obligation of Wine Enthusiast and GoodWineCoolers.com under this Policy is limited and subject to change without notice. Wine Enthusiast Company or GoodWineCoolers.com does not provide any other warranty, express or implied, with respect to the glassware. Upon Purchaser’s return of the broken glass's base, proof of purchase, Wine Enthusiast will send a replacement glass. Wine Enthusiast and GoodWineCoolers.com reserves the right to cancel the Policy at any time without notice to Purchasers.
Wine Enthusiast Company
Ordered From: GoodWineCoolers.com
Attention: Fusion Return
333 North Bedford Road Mount Kisco, NY 10549

 

Return to Fusion Glasses by clicking here: Fusion

★ Our Reviews

Let customers speak for us

588 reviews
Roger D said: Replacement Vinotemp 3500HZD

I had a 2011 Vinotemp Wine-Mate HZD 3500 that ceased working on August 22. After searching online for a replacement I found that Goodwinecoolers.com had the best price by far and free delivery options, where others were charging $200 or more, so I placed my order on August 24th. The unit arrived on September 10th in perfect condition and is now installed and working fine. I hope that it will last at least as long as the 9 ½ years of the original unit. Thank you Goodwinecoolers.com!

Lisa Kanzler said: New fridge

We haven’t been able to use it yet or even open the box as we are redoing the space it will go in

Mark said: Quick Shipping. Product as advertised

I have to admit I was skeptical. Here was a site that I had never heard of, with the grill I was looking for at hundreds cheaper than the nearest competitor. But, to my surprise it was shipped within days and was exactly as advertised. Very pleased.

Michael Huehn said: Great product

A sleek and stylish design. Plenty of space for a good stock up. Didn't get nearly 99 bottles in it, but that's the problem of all these non standard bottles. Much quieter than previous wine fridge.

Highly recommend both the fridge and the vendor

1 month ago - Vinotemp Dual-Zone Wine Cooler EL-300TS (out of store)
Jim Mallon said: Nice- but not a 300 bottle cooler!

We have only had the Vinotemp cooler for a week and are generally happy with the quality and looks. However, the symbols for the upper and lower zones are reversed from the way they are shown in the pamphlet. The number of shelves given could have easily been increased by at least one. We have rearranged the wine several times and there is no way we are getting more than 210 bottles in it! And it will not be easy to identify the wine other than simply pulling out many bottles stacked on top of each other. Having said that, if you plan to store a good bit of wine for a long time, this wine cooler is fine.