Menu
Cart 0

Fusion Stemware Limited Warranty

 

Fusion Stemware Wine Glasses - The Worlds most break resistant glasses

 

10-Year Limited Warranty

In the unlikely event your Wine Enthusiast Fusion Glass or Decanter breaks. 
We'll replace it FREE, even up to 10 years after purchase!
Enjoy unprecedented glassware protection guaranteed by America's #1 source for wine essentials — Wine Enthusiast.

*Conditions apply. See details below.

How do I replace my broken Fusion Product? Simply call the Fusion Hotline at 800.648.6058.
A friendly Customer Care Representative will assist you with your claim.

 

*LIMITED WARRANTY

Wine Enthusiast Company is providing a limited glassware warranty policy ("Policy") to the original purchaser ("Purchaser") of glassware for a period of 10 years from the date of delivery (calculated at five days after the date of shipment) of the glassware to the Purchaser. This Policy covers Fusion, Fusion Classic and Fusion Infinity Stemware glassware product lines manufactured for Wine Enthusiast Company and sold carrying both the Fusion and Wine Enthusiast brands. This Policy solely covers damage (including breakage) to the glassware caused by a defect in the manufacturing of the glassware during normal use, which does not include, among other things, subjecting the glassware to high temperatures, pressure, or impact. This Policy does not cover damage caused by any other means, including but not limited to damage caused by intentional breakage. In the event that the original glass design (shape, size, color) is discontinued, Wine Enthusiast will replace the glass with a glass of equivalent or greater value.

In order to claim a defect in glassware, the Purchaser is required to call 800.648.6058 to make a claim. Purchasers making a claim, including but not limited to those making multiple claims, may be required to mail evidence of the breakage to Wine Enthusiast Company for testing. All such mailing must be made in accordance with all applicable United States Postal Service laws, regulations, and policies or other applicable courier policies.In the event Purchaser wants to replace a Personalized Fusion glassware product, Wine Enthusiast will replace the product with a non-personalized glassware product, of equivalent or greater value. Purchaser is responsible for the shipping and handling charges incurred in mailing replacement glassware to the Purchaser. The cost of shipping and handling is $7.95 per glass or decanter. Wine Enthusiast will mail to the Purchaser replacement glassware within two weeks of receipt of a complete and approved claim.

This Policy applies to Fusion glassware purchased on or after July 1, 2008. The obligation of Wine Enthusiast and GoodWineCoolers.com under this Policy is limited and subject to change without notice. Wine Enthusiast Company or GoodWineCoolers.com does not provide any other warranty, express or implied, with respect to the glassware. Upon Purchaser’s return of the broken glass's base, proof of purchase, Wine Enthusiast will send a replacement glass. Wine Enthusiast and GoodWineCoolers.com reserves the right to cancel the Policy at any time without notice to Purchasers.
Wine Enthusiast Company
Ordered From: GoodWineCoolers.com
Attention: Fusion Return
333 North Bedford Road Mount Kisco, NY 10549

 

Return to Fusion Glasses by clicking here: Fusion

★ Our Reviews

Let customers speak for us

597 reviews
stacie darr said: Didnt fit

I emailed back and forth with a rep from Good Wine Coolers to make sure I was ordering the proper size for my ZLINE 697 48” range hood and it sins fit.

5 days ago - Jumbo Bin 120 Bottle Wine Rack (Natural) 640 12 03 (out of store)
Kevin Dahlberg said:

Jumbo Bin 120 Bottle Wine Rack (Natural) 640 12 03

Mark Culmo said: Bottle capacity

We like the wine cooler and fits in the space we’ve chosen. The wine bottles however do not fit on the rack as the diagram shows. The racks are to narrow for the wine bottles. Where it showed 9 bottles to a rack we only get 7.

A Collins said: Saw at a winery...is Great for the house!

My husband and I saw some of these open wine coolers used at one of our favorite wineries and decided that it would be perfect for entertaining at home. We received our cooler about a week ago and have enjoyed it already! It works great and is very quiet.

Jody Wright said: Arrived broken

Fridge arrived broken, it has been over a week and we are still waiting on getting issue resolved.